Satisfaction Guarantee We guarantee your complete satisfaction on your purchase from Ikasa. If, within 5 days, you report any manufactures defects or missing parts we shall repair or replace the parts at no charge to you.

Lowest Price Guarantee Nobody beats Ikasa’s prices on Ikasa quality merchandise. In the unlikely event that you should find an identical item in stock at any other retail store within 100 miles of our store for less than Ikasa’s price, within 30 days of your purchase, Ikasa will refund 110% of the difference. (Offers by other retailers to non consumer sales or wholesale to the trade sales do not apply. Items must be of equal offering. Verifiable confirmation required.)

In-Store Financing Ikasa will gladly finance your purchase. Simply apply for a Ikasa Charge Card at any Ikasa location, or complete an application. An Ikasa Charge Card offers convenient monthly payments and the option for 3 months with no interest and no payment. We also accept VISA, MasterCard, Discover Card, American Express, Cash, Money orders and certified funds.

Clearance and Defective Merchandise for Sale Clearance merchandise is sold at a fraction of its original sale price. It may be a discontinued style or it may be damaged, visibly or otherwise. Because of the low selling prices, such merchandise is sold in “as-is” condition and is not subject to any other Guarantees or warrantees. Other than merchandise sold in “as-is” condition, we will promptly either repair or replace damaged or defective merchandise. Our service technicians can correct most problems that are brought to our attention often right in your home. Our goal is your complete satisfaction.

Customer E-mail Policy Ikasa customers who have provided their email address will periodically receive information, sales and specials. Ikasa does not share your email address with anyone at any time. If you do not wish to receive such email from Ikasa in the future, you will find an UNSUBSCRIBE option at the bottom of the email or if you prefer please click here and send us a message with the word UNSUBSCRIBE in the subject line.

My Account

Address Information In order to service our customers, our site requires information, in connection with products and services. We collect your contact information, including, but not limited to, addresses, email addresses, phone numbers, and financial information. Collected information is used for the benefit of Ikasa to send information to customers about orders, about our company, to send promotional material from some of our partners and in some cases may be shared with our partners. This information is also used for billing and to contact you when necessary.

Demographic and profile data is also collected at our site. We use this data to improve your experiences at our site, to show you content that would be within the purview of interests exhibited, and those that may interest you, and for your convenience to display the content according to your preferences.

Customer information is considered to be an intellectual asset of Ikasa, Inc., and as such may be transferred to another company as part of an acquisition of Ikasa.

You may opt out of receiving mailings; see the choice/opt-out section, below.

Surveys In our surveys we ask for contact information (typically an email address) and demographic information (for example, zip code, age, or income level). We use this information to send promotional material about Ikasa products and services.

Contests We run contests on our site in which we ask for contact information (typically an email address) and demographic information (for example, zip code, age, or income level). We use this information to send promotional material about Ikasa products and services and occasionally we send this information to our partners. If we intend to send contact information to partners, we will note this in the contest.

Changes in Information You may view or change your information at any time by going to My Account from our home page at www.Ikasa.com

Legal Disclaimer We may disclose personal information when required by law or in the good-faith belief that such action is necessary. How Do I Place An Order? We want you to feel as secure buying through Ikasa as possible. We offer three convenient ways to place an order:

Order online! - Available 24 hours a day. When you place an order through our website you will find it fast, safe, easy, and convenient. You can make changes and review what you have entered nearly every step of the way. Call us! - Our team is ready to place your order over the phone. Our courteous non-commissioned staff will assist you. You can reach us at (860) 951-8000, Mon-Fri 9:30am-to-8:30pm, Sat and Sun 11:00am-to-5:00pm EST. Mail-In Your Order! Please print your shopping cart and send it with your payment to: Ikasa.com Attn: Order Dept. 1264 Park Street Hartford Ct. 06106

Be sure to include all your phone numbers and email address (if you have one). We need to be able to contact you with any questions to expedite your order process

To protect against fraud; any orders paid for with a personal check will await check clearance. All other orders placed with payment types including credit cards, money orders and cashiers checks will be processed immediately. Please note :Before Ordering, it is important to properly measure your Room and all the pathways leading to your Room as to height and width, to allow clear passage of the furniture that you order, and to review the dimensions of the furniture, since the seller is not responsible for merchandise purchased that is too large to fit. What Are My Payment Options? Credit Cards – We accept American Express, MasterCard and Visa, Discover. Purchase Financing is available. We offer 90 days NO Interest, No Payment, No annual fees, & NO CHARGE! It is easy and takes less than 5 minutes to apply. We respond within 24 hours. See “Financing Available” terms and conditions. Learn More or Apply Now. Personal Checks, Cashier's Checks, and Money Orders – Please print your shopping cart and send it with your payment to: Ikasa.com Attn: Order Dept. 1264 Park Street Hartford Ct. 06106 Purchase Orders from Corporate, Educational, Non-profit and Government organizations: We welcome your business. Please contact us at Service@HomeMartAmerica.com. Order Confirmation After your order is completed, you will automatically be sent an "Order Confirmation" email to the email address you entered during checkout. The subject line will say "Order Confirmation from Ikasa" and will contain your order number. This email is your receipt - so don't delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes.

If you do not receive an "Order Confirmation" email from us within 24 hours of placing your order, please email us at your earliest convenience. Be sure to include your account email address and order number. We will send you a new confirmation.

How Do I Cancel My Order and Get A Refund? If within three days of a fully paid order, for any reason you find that you need to cancel an order, change an item in an order, or change the shipping address, please call us at (860) 951-8000 or email us at Urgent@HomeMartAmerica.com.

Please Note: We cannot cancel or modify an order or issue a refund once it has shipped from the warehouse. For those orders that are cancelled AFTER three days and have not been shipped, ONLY A STORE CREDIT WILL BE ISSUED.

Special orders are those that are custom manufactured to your specifications. These orders cannot be cancelled after three days following the fully paid order date. All special orders require full payment in order to be confirmed. Using Promotional Codes By joining our email list, you automatically become eligible for the various discounts and promotions. Should you receive a promotion code from us via email, please be sure to enter it during checkout in order to apply the discount. (Promotional codes and coupons may be limited to one per purchase.)

How Will My Order Ship? We will ship your order using the fastest, safest, and most reliable method possible.

When your order ships, we will notify you via email. Depending on the carrier, your email may have a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. We have four methods of shipment available: Small Parcel, Truck Freight – Back of Truck, Truck Freight – Threshold, and White Glove Platinum service:

Small Parcel Whenever possible we will ship smaller, lighter items via UPS, FEDEX, DHL or USPS. These companies provide the fastest and most reliable method of shipping available for many items we sell. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days (1 to 10 business days for USPS) after it leaves the warehouse.

We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.

Truck Freight – Back of Truck Many items we sell are too large or too heavy to ship using a Small Parcel carrier. Therefore, our best option is to ship it to you using a common carrier. Truck freight is different than standard UPS, FedEx or US Mail in that you will be responsible for carrying the product from the back of the truck into your house (or wherever it's going). Truck Freight also differs from Small Parcel in that, for residential deliveries, you will be contacted by the shipping carrier to schedule a delivery appointment. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm EST, Monday through Friday.

The most important thing to remember about truck freight is that you must inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.

If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services.

Truck Freight Threshold This method is just like "Truck Freight – Back of Truck" (see above), only the truck freight company will deliver your order to the threshold if yours is a residential delivery (this means to your garage or front door), or to the loading dock if yours is a commercial delivery. Unfortunately, they are not authorized to perform any assembly services nor can they put it in the room of your choice. Once we email you the tracking information you can contact the shipper directly to arrange for any additional services that you would like. You will be responsible for directly paying the truck freight carrier for these additional services.

White Glove Platinum, In-Home Delivery When your order arrives at the delivery agent closest to your home or office, you will be contacted by a scheduling clerk for a delivery appointment. The appointment is typically a 2- to 5-hour window, Monday through Friday during regular business hours. Saturday deliveries are not always possible.

White Glove service includes a two-man delivery to inside your residence to the room you choose. This service includes carrying the product(s) up two flights of stairs from the building’s threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us*. Once the product is in the room you desire, the shipper will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging.

*In all cases the shipper will not hookup any electrical or component wires. Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges. Please contact us if you feel you need these services.

One other important thing to remember about white glove freight is that you MUST inspect the product and any packaging you see at the time of delivery. If there is any damage to either the product or the package, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem. International Shipping Please contact us for rates at service@homemartamerica.com.

When Will My Order Be Shipped? The "Shipping Lead Time" is an estimate of the amount of time it takes before an order is shipped. Because we use many different freight carriers, it could take anywhere from one to twenty days for the merchandise to arrive at your location. If paying by check, add an extra 10 days. You will be notified on how to track your shipment.

When Will My Order Arrive? Every product on our site has an estimated Shipping Lead Time – the number of business days it takes for an item to be processed and prepared for shipment at the warehouse. To provide you with the greatest selection on the internet, we ship from warehouses all over the country. Each lead time varies based on many different factors. Some warehouses stock items that can be shipped the same day or within 24 hours. Others items require a longer time (e.g. 2-4 weeks). Each product page on our site includes the estimated Lead Time.

For Small Parcel shipments, delivery usually takes between 1 and 6 business days (except for USPS which ships in 1-10 business days) after your order is picked up from the warehouse.

For Truck Freight shipments, delivery usually takes between 3 and 10 days from when your order ships. For residential deliveries, you will be contacted for an appointment as soon as your order arrives at the local terminal. For commercial deliveries, no appointment will be made. If you need to make one, please contact us.

For White Glove shipments, delivery usually takes between 1 and 4 weeks from the time the items leave the warehouse. Your order will travel through a nationwide network of professional moving companies who will handle your item(s) with the utmost care. You will be contacted for a delivery appointment when your order reaches the delivery agent. Although the items are handled carefully throughout transit, we require that our orders undergo a thorough inspection at the delivery agent before delivery. We take extra steps to make sure your item is delivered in perfect condition. Events can be impossible to predict, that may delay the drivers beyond the appointment time. It is advisable to have an adult at home all day to receive the merchandise.

The Delivery crew is not allowed to accept any payment at time of delivery. All payments must have been fully paid before the delivery is scheduled. Note: Once your delivery day and time frame has been confirmed by the delivery office (approximately 1- 3 days prior to delivery), it may not be possible to change your delivery date.

Please be sure your area is clear and ready to receive your new furniture. The delivery crew cannot move your old furniture or take your old furniture away. Because some homes have narrow doors and halls and low ceilings, it is possible the delivery crew cannot bring your new furniture into your home without risk of damage. The final decision to attempt delivery will be made by the delivery crew. You will be responsible for any costs incurred as a result of the inability to deliver due to the home’s structural impediments.

You may receive and sign for the merchandise and then attempt to fit it through, However this action is strictly under your responsibility. Please be sure to inspect the merchandise when you receive it, because once the delivery crew leaves you will assume full responsibility for any damages caused.

What if My Order Arrives Damaged? Our products are well-packaged to withstand damage during shipping. If an item looks damaged or parts are missing, please Email us at Service@HomeMartAmerica.com and we will make every effort to help you obtain the necessary replacement parts as quickly as possible at no extra cost to you. For orders shipped by Truck Freight, or White Glove, please be sure to follow these important instructions below.

If Shipped via Truck Freight or White Glove

Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment. If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Urgency and immediate action is important since most carriers allow freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging. If you decide you do not want parts or a replacement unit, the item can be returned according to the terms of our return policy.

If a product arrives damaged, or we made an error, and it cannot be remedied with either replacement parts or full replacement, we will pay to return the item to us.

If your item has a manufacturer’s defect, we can either replace the defective part, or if necessary, the entire unit. We back our products. Please contact us at Service@HomeMartAmerica.com and allow us to service a resolution.

Please note that once an order has shipped, it cannot be cancelled. Should you refuse an order, roundtrip shipping costs will be deducted from your refund pursuant to the terms of our return policy.

How Do I Return My Order? You may return your purchase for any reason within 10 days of receipt for an exchange or a refund of the purchase price, excluding the restocking fee of 25% of your purchase price as well as the roundtrip shipping and handling costs. On “Free shipping offers” actual shipping costs will be deducted from your return refund.

Provided the above terms are acceptable and you decide to return the merchandise please email service@HomeMartAmerica.com and include your original order number, what product(s) you are returning, your name and your contact information. We will give you a Return Authorization (RA) number and a return address. Please Note: No shipments will be received by us nor credited to you without our RA number.

All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Wrap the package carefully so as to prevent damage. Return the product using your preferred shipping method to the address of our particular facility that you will be provided. Email the return tracking number to us so that we can track the return. It is important that you insure the return package in case there are any issues during transit. Please note that you are responsible to pay for the freight charges to our facility and the assurance that the merchandise will be received in its original condition. In the event merchandise is received in a damaged condition by Ikasa and since you are the shipper and the insured, You shall be responsible to process the claim with the freight company. Ikasa will not accept any shipment/s where the freight company is instructed to collect any charges. Please Note: unless the return or exchange is due to an error on our part, we cannot refund or be responsible for shipping and handling or gift wrap charges both ways, to and from our facilities. Provided you qualify for a refund, upon receipt and inspection of the merchandise, we will issue a credit to the credit card used for the original purchase. Other forms of payments will be issued credit, in like manner.

Seen it for less? Report a better price: We want your business! If you have found a better price for this item, please let us know - most of time we can give you a better deal. We will email you what we can do, and as always, please feel free to call us at (860) 951-8000.